Case Studies
Case studies
Most of my work is under NDA. If you’d like to discuss my work further, get in touch.
I’m currently serving at FEMA as the Senior Advisor for Customer Experience, Strategy, and Delivery in the Office of the Administrator, and Director of the Office of Customer Experience.
As the principal technology, customer experience (CX), and delivery advisor to the FEMA Administrator, I engage hands-on to ensure that their priorities throughout the agency are effectively met and build the agency’s CX capabilities.
Magnum Ops, “MO”
Building CX Capacity for US Passport Services →
Humana, Inc.
Enabling design at scale for better health outcomes →
Santander Bank, N.A.
Building a UX team for digital banking →
Vertex Pharmaceuticals
Discovering the lab of the future →
Mendix, acquired by Siemens