About me

Hi, I'm Nick, and I’m passionate about creating inclusive, meaningful experiences that drive impact.

I’ve had the privilege of working with diverse teams and clients, gaining experience across various industries. Each role has helped me grow my skills and deliver impactful design solutions that make a difference. With a background that spans user experience, service design, product strategy, and organizational transformation, I specialize in building cross-functional partnerships that align people’s needs with organizational goals.

Over the past decade, I’ve led initiatives across the public and private sectors, helping organizations reimagine services, modernize systems, and integrate human-centered design into the fabric of their work. I bring a systems-thinking approach to complex problems, grounding innovation in research, equity, and measurable outcomes.

My work is informed by a foundation in the arts and humanities, which gives me a deep appreciation for storytelling, culture, and the human experience. Whether I’m shaping product strategy, facilitating workshops, or coaching teams, I aim to foster collaboration, curiosity, and change that lasts.

My influences

My work is informed by a foundation in the arts and humanities, which gives me a deep appreciation for storytelling, culture, and the human experience. Whether I’m shaping product strategy, facilitating workshops, or coaching teams, I aim to foster collaboration, curiosity, and lasting change.

Outside of work, I’m an avid traveler with a passion for languages (I previously worked in an art gallery translating Latin, Spanish, Italian, German, and French), typography, sailing, and creating art.

Community is important to me, and I’m committed to creating opportunities for those who come after me.

I’ve served as President of UXPA Boston, on the board of AIGA Boston as Director of Education and later as Director of Partnerships and Outreach, and as co-organizer of the Boston chapter Action Design with the awesome Astrid Chow. I also mentor start-ups with MassChallenge.

Thanks to Nick Di Stefano for all the work you’ve done with the board as president. You and the board have introduced so many new, thoughtful, and creative ways to support members. Some of these changes have been subtle yet important. I hope your successors keep these things going and continue to practice the servant leadership you’ve demonstrated in your time as an officer.

Dan Zollman

Information Architecture & User Experience Consultant

Founder, Ethical Technology